What Happened at the Southwest Airlines Holiday Meltdown?

southwest airlines holiday meltdown

In December 2023, the US government fined Southwest Airlines

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Airlines $140 million for its 10-day-long holiday meltdown in 2022

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The meltdown led to 16,900 flight cancellations and stranded over 2 million passengers

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US Department of Transportation (DOT) is giving Southwest credit for

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– Providing frequent-flier points as an apology to customer

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– Agreeing to give out tens of millions of dollars in vouchers to those affected by future delays and cancellations.

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